Privacy Policy

Last updated: January 13, 2026

1. Introduction

ReelSoup ("we", "us", "our") is a restaurant media service operated by ReelSoup Oy, a company registered in Finland. We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and Finnish data protection laws.

This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or use our services, and informs you about your rights under applicable data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

ReelSoup Oy
Finland
Contact us

3. What Data Do We Collect?

We may collect, use, store, and transfer various types of personal data about you:

• Identity Data: Your first name, last name, username, or other identifiers you provide.
• Contact Data: Your email address and any other contact information you provide.
• Restaurant & Media Data: Information related to your restaurant, including photos, descriptions, and other content you provide for creating your video reels.
• Technical Data: IP address, browser type, operating system, device information, and usage data collected automatically as you interact with our services.
• Payment Data: Billing information and transaction history processed via secure payment systems.
• Communication Data: Any information you provide when you contact our customer support.

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you (e.g., providing our Service).
• Consent: Where you have given explicit consent for specific processing activities.
• Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services, provided these do not override your rights.
• Legal Obligation: Processing necessary to comply with legal requirements.

5. How Do We Collect Your Data?

We collect data about you in various ways:

• Direct Interactions: When you fill out forms, register an account, upload photos, or communicate with us.
• Automated Technologies: As you use our website, we automatically gather technical data via cookies and similar tracking technologies.
• Third-Party Sources: We may receive data from payment processors and analytics providers.

6. How Will We Use Your Data?

We use your data for the following purposes:

• Service Delivery: To process your photos and create professional video reels using our AI-powered technology.
• Service Improvement: To monitor and analyze usage patterns to enhance our services.
• Customer Support: To respond to inquiries and provide assistance.
• Communications: To send you updates about our services (you can opt out at any time).
• Payment Processing: To securely handle transactions and billing.
• Legal Compliance: To comply with applicable laws and regulations.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

• Account data is retained while your account is active and for a reasonable period thereafter.
• Uploaded media is retained only as long as necessary to provide our services.
• Transaction records are retained as required by tax and accounting regulations.

You may request deletion of your data at any time (see Your Rights below).

8. Data Sharing and Transfers

We may share your data with:

• Service Providers: Third parties who help us deliver our services (e.g., cloud hosting, payment processing). These providers are contractually bound to protect your data.
• Legal Requirements: When required by law or to protect our legal rights.

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings.
• Understand how you use our services.
• Improve our website performance.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

10. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restriction: Request that we limit the processing of your data.
• Right to Data Portability: Request your data in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us. We will respond within one month as required by GDPR.

11. AI Processing

ReelSoup uses AI technology to transform your photos into video reels. By using our Service:

• Your uploaded images are processed by our AI systems solely to create your video content.
• We do not use your images to train our AI models without your explicit consent.
• Processed data is not retained longer than necessary to deliver the service.

12. Media Ownership

When you upload images to ReelSoup:

• You retain full ownership and all rights to your images and media.
• You grant us a limited license solely to provide our Service to you.
• We will not use your media for promotional purposes without your explicit permission.

13. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

14. Children's Privacy

Our Service is not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.

16. Supervisory Authority

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Finnish Data Protection Ombudsman (Tietosuojavaltuutetun toimisto) or your local supervisory authority:

Office of the Data Protection Ombudsman
P.O. Box 800, 00531 Helsinki, Finland
Email: tietosuoja@om.fi
Website: https://tietosuoja.fi/en

17. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.

ReelSoup Oy
Finland

Thank you for choosing ReelSoup. We are dedicated to safeguarding your privacy and ensuring a secure, transparent service experience.